Customized digital expert support with Sidrive IQ services
Digital Check enables customers to benefit from a digital concept tailored precisely to their requirements. Based on this concept, Connect Package combines all the services required for the implementation of a digital infrastructure. Expert Assistance and Expert Diagnostics are new features added for the medium and high-voltage ranges, which enable Siemens to now offer cloud-based and expert-based data analysis. With the aid of Expert Diagnostics, service experts are able to continuously monitor connected components and so minimize unscheduled downtimes. If any vulnerability is detected in the drive system, a direct and comprehensive notification is sent to the customer. Expert reports are also drawn up containing a detailed condition assessment and service recommendations. If an unforeseen error occurs, Siemens also offers scope for direct remote support with its Expert Assistance service. In this event, the expert team is automatically informed over MindSphere, the cloud-based open Internet of Things (IoT) operating system from Siemens, and gets in touch with the customer to fix the fault as quickly as possible.
Setting standards with Industrie 4.0
The spread of digitalization and the resulting networking of data flows are driving increased demand for IoT and cloud solutions. To meet this growing demand, Siemens is upgrading all the key components of its portfolio with digital functions to improve product performance and enable new business models and services. With the development of its Sidrive IQ digital platform for converters and motors, Siemens is fulfilling these requirements and helping improve availability, at the same time enhancing production efficiency and ultimately also productivity.
For further information on Sidrive IQ, please see www.siemens.com/sidrive-iq