With the new service portfolio including Mindsphere app, Siemens is focusing on the operative demands of machine users, who are looking for full transparency for spare parts and servicing. Thanks to digital support via the Mindsphere app, Siemens can offer customers optimized service cycles, increased service efficiency, easy and streamlined documentation, plus full transparency for historical service activities.
Predictive Services for Drive Systems comprises a comprehensive service package where first a digitalization check is carried out and then the connection to Mindsphere is established. The Mindsphere Predictive Service Assistance app supports customers continuously by providing an overview of assets and service triggers, for example defined KPIs and operating hours based on predictive analytics. The app also offers transparency and detailed information for spare parts depending on the configuration of the drive system and for recommended and pending service work. In addition, it includes an assistant for planning, implementing and documenting maintenance activities and offers an easy ordering function via the Siemens ServiceMall and the Global Service Platform (GSP).