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Press Release16 January 2024Digital IndustriesPlano
Siemens & Salesforce team up to accelerate servitization and drive manufacturing profitability
Developed by Siemens in collaboration with Salesforce, the Teamcenter® SLM app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management (SLM) solution from the Siemens Xcelerator portfolio of industry software with Salesforce Service Cloud. (Image credit: Siemens Digital Industries Software)
“Siemens and Salesforce are coming together to enable
manufacturers to connect to their customers in whole new ways through this
innovative integration of service lifecycle and customer relationship
platforms,” said Zvi Feuer, Senior Vice President of Digital Manufacturing,
Siemens Digital Industries Software. “Through our new collaboration with
Salesforce, we’re helping manufacturers move to servitization through a closed
loop integration that brings together product knowledge with the full customer
story. The app delivers an enhanced customer service experience that can
revolutionize service operations, foster collaboration between engineering and
service teams and drive enhanced customer satisfaction - by delivering the
right information at the right time in a single, centralized location.”
Benefits of the new Teamcenter SLM app include improving
operational efficiency through a better first-time-fix ratio, reducing the cost
of service and helping to improve alignment between sales and service efforts.
Equipped with the right asset information, tools and inventory, service teams
can improve the customer service experience and drive revenue growth.
The app also gives greater visibility for technicians and
field staff into customer asset information alongside the graphically rich
product data, managed in Teamcenter – helping service activities to complete
successfully the first time. With access to Einstein, Salesforce’s AI
technology, the app can scan knowledge articles created from service plans
authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product
improvement as lessons learned through service events become part of each
asset’s digital twin.
“We’re excited to partner with Siemens to help manufacturers
increase efficiency, provide better service, and open new revenue streams,”
said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce.
“By bringing together Salesforce, which is powered by real-time data and AI,
with Siemens’ Teamcenter service lifecycle management, we can help advance
digital transformation across the sector and empower manufacturers to deliver
better service while generating new revenue streams.”
The Teamcenter SLM app is available now on Salesforce AppExchange. To learn
more about how Siemens is working with Salesforce to bring new opportunities to
manufacturers, drive digital transformation and accelerate the servitization of
manufacturing, visit https://blogs.sw.siemens.com/service-lifecycle-management/2024/01/15/plm-connected-with-crm-for-customer-centric-servitization/
Siemens Digital Industries Software helps organizations of all sizes digitally transform using
software, hardware and services from the Siemens Xcelerator business platform.
Siemens' software and the comprehensive digital twin enable companies to
optimize their design, engineering and manufacturing processes to turn today's
ideas into the sustainable products of the future. From chips to entire
systems, from product to process, across all industries. Siemens Digital Industries Software –
Accelerating transformation.
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Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely collaborating with partners and customers, DI drives the digital transformation in the process and discrete industries. With its Digital Enterprise portfolio, DI provides companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Optimized for the specific needs of each industry, DI’s unique portfolio supports customers to achieve greater productivity and flexibility. DI is constantly adding innovations to its portfolio to integrate cutting-edge future technologies. Siemens Digital Industries has its global headquarters in Nuremberg, Germany, and has around 76,000 employees internationally.
Siemens AG (Berlin and Munich) is a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare.
In fiscal 2023, which ended on September 30, 2023, the Siemens Group generated revenue of €77.8 billion and net income of €8.5 billion. As of September 30, 2023, the company employed around 320,000 people worldwide. Further information is available on the Internet at www.siemens.com.
In fiscal 2023, which ended on September 30, 2023, the Siemens Group generated revenue of €77.8 billion and net income of €8.5 billion. As of September 30, 2023, the company employed around 320,000 people worldwide. Further information is available on the Internet at www.siemens.com.