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MediaService Digital Industries Newsroom

Remote access and online diagnostics secure availability - New service options reduce unscheduled downtimes in the event of disruption through rapid remote support and more efficient fault analysis

Sinumerik Remote Service and Sinumerik Service Assistance for Sinumerik controls are two new digitally supported service options Siemens is now offering to complement its service agreements for machine tool users.

Remote support and troubleshooting

Sinumerik Remote Service provides a standardized option for digitalizing field service work. The service includes fault analysis and resolution support by a Siemens specialist via remote access. The service periods can be adapted to suit individual requirements. When combined with prioritized processing of remote queries, the new service ensures high plant availability by reducing downtimes and cuts service costs.

Online diagnosis

The Sinumerik Service Assistance agreement option enables direct contact with a Siemens expert in the event of disruption. All relevant data are available via the Cloud for an efficient service call and a rapid troubleshooting. The high data and error transparency allows errors to be located quickly and ideally also corrected. Cloud-based analyses provide transparent machine status in real time. High security standards are guaranteed by the cyber security integral to the architecture of MindSphere. The use of the cloud-based MindSphere application optimizes the existing service processes as well as the service costs.

Optimum addition

The Sinumerik Remote Service and Sinumerik Service Assistance agreement options extend the renowned existing service agreement modules such as guaranteed service availability, expert on-site troubleshooting service, life cycle check, maintenance and spare parts service, with digitally supported service packages. This local service contract, comprising both conventional and digital modules, facilitates the implementation of potential maintenance optimization actions.
MediaService application reports may be based on previously published Siemens technical articles.


Ursula Lang

Siemens AG

Gleiwitzer Str. 555
90475 Nuremberg

+49 (911) 895-7947